Sales, Marketing& Excellent Customer Service

  • Concept Note:
  • With an ever-increasing competitive environment, industries and organizations are striving to hire individuals who have the competitive edge within them to grow the business for the organization. One of the most powerful tool to grow business is increasing our revenue through sales and marketing (communication).
  • Does your organization have the team with necessary selling skills? Do your sales professionals possess the necessary communication skill to effectively close a sales deal? With this workshop, we will empoweryour sales professionals to sell effectively even during ‘tough times’ as well as learning the art and skill to effectively communicate the vision and mission of the organization to the prospective clients.

Trainer bio: Sushil Arora

Life & Business Coach with Indian Institute of Human Excellence & Development, has done Global Business Management from Indian Institute of Management Ahmedabad, specializes in Sales, Communications, Marketing & Customer Service with a wide experience of 20+ years. He has successfully conducted leadership seminar series & corporate workshops for professionals as well as industrialists. And has been fortunate enough to work with MNC’s like Beckitt Benckiser Mortein plant, YKK Janaksons, K.S.Munjal Inds., Gadoni fashion garments, Grewal Group of Hotels and many more.

Course Outline:

1
• Inspiring sales professionals to take ownership of their actions
2
• Empower the professionals to focus on ‘Possibilities’ rather than barriers
3
• Build in a positive emphasis in our speech and thoughts
4
• Identify ways and means to motivate Sales Professionals
5
• Learn powerful tactics to increase sales without compromising on ethics
6
•Customer Service in the 21st Century
7
•Challenges to Customer Service
8
•Who Are Your Customers
9
• Why Customers Are Important for the Business Success
10
•What Is Superior Customer Service?
11
• The Differences Between Customer Service and Customer Care
12
• Who is Responsible for Customer Service?
13
• The Customer Service Gap
14
• Customer Service Standards
15
• Employee Role of Customer Service
16
• Effective Communication with Customers
17
• Understanding Customer Needs and Wants
18
• Handling Difficult or Angry Customers
19
• Customers with Special Needs
20
• Avoiding the Critical Mistakes
21
Evaluating Your Customer Service Level

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Duration: 5 days
Lectures: 21
Video: 1:30
Level: Intermediate

Working hours

Monday 8:30 am - 6.00 pm
Tuesday 8:30 am - 6.00 pm
Wednesday 8:30 am - 6.00 pm
Thursday 8:30 am - 6.00 pm
Friday Closed
Saturday 8:30 am - 6.00 pm
Sunday 8:30 am - 6.00 pm