In today’s challenging and competitive business world, it is more important than ever that business leaders and senior executives are able to make better informed decisions, improve performance, and seek out new ways and models to gain the edge over their competition. KPIs, when properly understood and used effectively, provide a powerful tool in achieving these goals. Without proper KPIs and Performance Metrics, organizations are simply sailing blind.
This program is designed for all sectors — business and industry, government, and non-profit— and provides participants with practical tools to developing meaningful strategic and operational performance measures, and then develops their skills through a series of practical application exercises. Participants are taught how to use several tools, including the logic model and cause and effect, that are used by organizations around the world. Participants are also taught how to understand and articulate desired results, determine what to measure, set targets and thresholds, develop composite measures using lower level performance measures, measure outcomes, outputs, processes, and inputs, and produce visually appealing reports and dashboards that better inform decision making throughout an organization.