IT Infrastructure Library (ITIL V4)

ITIL is a globally adopted framework of best practices for delivering IT services. ITIL's systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.

Target Audience:

  • CIO/ CTO
  • System integrators
  • System administrators
  • IT Governance Officers
  • IT Managers
  • IT Service Desk Personnel

Key Learning Outcome:

  • Understanding of IT Service Management Framework
  • Understanding of IT Service Management Phases
  • Setting up of standard IT Governance practicesTe

Trainer Biography: Mr. Shams Khan

Mr. Shams Khan is a passionate and dynamic professional with 9+ years of experience in IT Audits, Cyber Security, Privacy and Business Continuity Risk Management domain and trainings. Experienced in handling IT Risk Management in Financial, Technology, Energy, Manufacturing, Oil & Gas and Telecommunication and Aviation sector. Well-versed in direct and remote analysis with strong critical thinking, communication, and analysis skills. Well versed in developing business proposals in response to RFP’s. Worked in in multiple locations which includes India, Germany, UAE, Saudi Arabia and Kingdom of Bahrain.

Below are his qualifications, certifications and memberships:

  • Post Graduate Diploma in Business Management (MBA in E – Business) Wellingkar Institute of Management Development and Research (WeSchool), Mumbai, India
  • Bachelors of Engineering (B.E) – Electronics Ramrao Adik Institute of Technology, Mumbai University, India
  • Diploma in Cyber Law (India) Government Law College, Mumbai, India
  • CISA Certified, ISACA
  • CBCI Certified, AMBCI (UK)
  • TUV SUD GDPR Practitioner Certified
  • ISO ISMS 27001: 2013 Lead Auditor Certified
  • ISO BCMS 22301:2012 Lead Auditor Certified
  • ITIL V3 Foundation Certified
  • COBIT 5 Foundation Certified
  • Qualys Guard Certified
  • AWS Certified Solutions Architect

Session One: About ITIL

The ITIL Qualification Scheme
Introduction to Service Management
Overview of Service Lifecycle
ITIL Library
Introduction to Function and Processes

Session two: Service Strategy

Lifecycle Phases
Function and Processes

Session three: Service Design

Lifecycle Phases
Function and Processes

Session four: Service Transition

Lifecycle Phases
Function and Processes

Session five: Service Operations

Lifecycle Phases
Function and Processes

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Duration: 5 Days
Lectures: 13
Video: 1:30 Hours
Level: Advanced

Working hours

Monday 8:30 am - 6.00 pm
Tuesday 8:30 am - 6.00 pm
Wednesday 8:30 am - 6.00 pm
Thursday 8:30 am - 6.00 pm
Friday Closed
Saturday 8:30 am - 6.00 pm
Sunday 8:30 am - 6.00 pm